Cancellations And Returns
We require 24 hours cancellation notice prior to your scheduled phone consultation otherwise a cancellation fee of $30 is applicable.
ReturnsOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards and downloadable products are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or phone 1300 775 337.
Sale items: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Refunds for Online Courses: Refunds are not available on our digital products including our online sleep and settling training (Sleep Smart). Once your purchase has been processed, it is deemed "used". In the event you have been unable to access one of our digital products due to ongoing technical issues that we have not been able to resolve for you, a refund may be considered within 7 days of purchase.
ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 36-38 Gipps Street, Collingwood, VIC 3066 Australia.
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 36-38 Gipps Street, Collingwood, VIC 3066 Australia
Within Australia: Returned items must be sent via Express or Registered mail. Registered mail ensures that your return allows you to track your parcel with Australia Post.
Please Note: We cannot accept CODs.
Outside Australia: Ship goods prepaid, by mail.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.