We require 24 hours cancellation notice prior to your scheduled phone consultation or home visit otherwise a cancellation fee is applicable as follows:
Phone consultation: $30 cancellation fee
Home visit: $150 cancellation fee
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or phone 1300 775 337.
Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: 55 Whitehorse Road, Balwyn, VIC, 3103, Australia.
Within Australia: Returned items must be sent via Express or Registered mail. Registered mail ensures that your return allows you to track your parcel with Australia Post.
Please Note: We cannot accept CODs.
Outside Australia: Ship goods prepaid, by mail.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.